Privacy Policy

Bayswater Foot and Ankle Clinic

 

Bayswater Foot and Ankle Clinic ("we", "our", "us") is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant AHPRA and National Law requirements.

This Privacy Policy explains how we collect, use, store, and disclose your personal and health information when you attend our clinic, use our services, or interact with our website.

1. What Personal Information We Collect

We may collect the following types of information:

Personal Details

• Your name, date of birth, address, phone number, and email.

• Medicare, DVA, NDIS, WorkCover, TAC, or private health insurance details.

Health Information

• Medical history, symptoms, diagnoses, treatment plans, referrals, imaging, and reports.

• Information provided by your GP, specialists, allied health practitioners, or other healthcare providers.

Billing & Administrative Information

• Payment details, appointment history, and any correspondence with the clinic.

Website & Digital Information

• Basic analytics such as IP address and browsing behaviour (no sensitive data is stored via our website).

2. How We Collect Your Information

We may collect information:

• Directly from you during consultations, bookings, forms, or communication.

• From GPs or other referrers when provided with your consent.

• From insurers (Medicare, DVA, NDIS, WorkCover, TAC) as required for claims.

• Through our website when you book online.

3. Why We Collect Your Information

We collect your personal and health information to:

• Provide high-quality podiatry assessment, diagnosis, and treatment.

• Communicate with you about appointments, results, or care plans.

• Liaise with other healthcare providers involved in your care.

• Process Medicare, insurance, and third-party billing.

• Maintain accurate internal records and comply with AHPRA and legal requirements.

4. How We Store and Protect Your Information

We take privacy and security seriously. Your information is stored in secure clinical software with:

• Encrypted and password-protected electronic records.

• Restricted staff access based on role requirements.

• Regular data backups and secure IT infrastructure.

We do not sell, rent, or share your data with third parties for marketing.

5. Disclosure of Your Information

We may disclose information only when necessary and appropriate:

• To your GP, specialists, or healthcare providers involved in your care.

• To Medicare, DVA, NDIS, WorkCover, TAC, or private insurers for claims.

• When required by law (e.g., court orders, mandatory reporting obligations).

We will always seek your consent before sharing information unless legally required.

6. Access to Your Information

You may request access to your health record at any time. We may charge a reasonable fee for retrieval or copying.

If you believe any information we hold is incorrect, you may request an amendment.

7. Website Cookies & Analytics

Our website may use basic cookies or analytics tools to improve functionality and user experience. These do not store identifiable health information.

8. Third-Party Services

We may use trusted third-party providers for:

• Online booking

• Payment processing

• Appointment reminders

• Secure clinical software

These providers comply with Australian privacy requirements.

9. Complaints or Concerns

If you have a privacy concern, you can contact us directly:

Bayswater Foot and Ankle Clinic
Phone: 9729 7244
Email: enquiry@bayswaterpodiatry.com.au
Address: 3/40 Station Street, Bayswater VIC 3153

If you feel your privacy concern is not resolved, you may contact:

• Office of the Australian Information Commissioner (OAIC)

• AHPRA if your concern relates to professional conduct.

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.